Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Patient Engagement Specialist I

Company: Oak Street Health

Title: Patient Engagement Specialist I

Location: Regional

Role Description

The Patient Engagement Specialist I will be an integral part of the Patient Engagement and Population Health Team, responsible for conducting patient outreach (telephonic and in-person home visits) to foster engagement in our care model. The PES I will engage with patients who have not visited the clinic or have not been engaged in our care model to support them in accessing care at Oak Street. The PES I can also assist patients in finding a more appropriate setting for their primary care needs.

Responsibilities

• Conduct patient outreach in the community, connecting with patients through home visits and telephonic support. (Approximately half of the time will be spent in the community, requiring access to reliable transportation).
• Respond to escalations and urgent needs with the ability to prioritize work, triage situations, and multitask.
• Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information.
• Communicate complex topics between all identified parties involved in patients' care as needed (e.g., family members, caregivers, medical providers, community-based organizations).
• Partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations.
• Independently foster relationships with patients and their caregivers.
• Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs.
• Educate patients about Oak Street's numerous wrap-around services.
• Achieve a target of 20 resolutions per cycle.

What we're looking for:

Required Qualifications

• A track record of success in health-care-related engagement, sales, and/or marketing.
• Strong verbal and written communication skills.
• Strong technology skills and understanding of Excel as well as other EHR/EMR platforms.
• Dedication to serving the community and building meaningful relationships.
• A demonstrated ability to operate independently in a fast-paced environment.
• An understanding of the Medicare and Medicare Advantage programs.
• Access to reliable transportation and the ability to travel through assigned territories to connect with patients.
• Fluency in Spanish (written and oral) is preferred.
• US Work Authorization is required.
• Someone who embodies being Oaky.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.